Refund & Returns Policy
At Growifin, we take pride in delivering exceptional design and digital marketing services. We understand that clear communication is key to successful projects. This policy outlines our refund and return policy for the various services we offer.
Full Refunds
A full refund will be issued in the following situations:
- Project Not Initiated: If, for any reason, Growifin cannot begin work on your project as agreed upon, you will receive a full refund.
- Initial Design Rejection (Branding & Design): If you are not satisfied with the initial design concepts presented for your Branding & Design project, you are entitled to a full refund.
No Refunds
Due to the time and resources invested in project planning, strategy development, and ongoing campaign management, refunds will not be offered for the following:
- Website Design & Development (After Initiation): Once the project has begun, refunds cannot be provided. However, we are committed to working collaboratively with you to ensure your website meets your expectations.
- Digital Marketing Services (SEO, Social Media, Content, Email Marketing): Digital marketing campaigns require continuous effort and optimization. Therefore, refunds cannot be offered for these services. We will provide regular reports and active management of your campaigns.
- Branding & Design (After Initial Design Rejection): If you request revisions to the initial design concepts and subsequently decide to terminate the project, a refund cannot be provided.
- Content Marketing (Partially Delivered or Requiring Revisions): If the content is partially delivered or requires revisions due to changes in your requirements, a refund cannot be issued.
Please Note
To ensure a smooth project flow, we recommend clear communication of your goals and expectations before project initiation. This helps both parties avoid misunderstandings and ensures satisfaction.
Policy Updates
This policy is subject to change at any time without prior notice. We encourage you to review this page periodically to stay informed of any updates.
By emphasizing situations where a full refund is available and clarifying when refunds cannot be offered after project initiation, this policy protects Growifin’s interests while maintaining a client-focused approach.